These are the indian businessmen that are talked about most. Well, they deserve to be called businessmen, they run it efficiently, better than six zigma error tolerance - timely and effectively :-)
If uneducated but dedicated, committed people can exhibit such a discipline in the daily work and produce superb world quality service - why can't the thousands of educated produce atleast half of the quality ?
Look at all of hundreds of thousands of companies,institutions, shops of various sizes, various areas of specialisation etc - every single place has scope of improvement in the quality of service.
In the book called "What is management ? Why it is everyone's business" - the author nails it on the head (actually borrowed from Peter F. Drucker's Practise of Management) - that value creation for the customer, is the only & primary index of any business's success.
While in India - every single shop acts as if, they are our customers ! :-) and they decide what should be thrown at us !
Will things change ?
1 comment:
Sri,
Yes, it as an amazingly, well planned, networked and architected solution.
Detailing the modus operandi, would be an overkill in a blog-like context, since it is worth a PhD !
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